One of Jacinta's regular clients sends her an email accusing her of charging more money for a couch than it is really worth. The client claims that
she found an identical couch online for half the price. During her response, what should Jacinda NOT do?

A. Eliminate the word "you" from her email

B. Start her email with phrase “I feel”

C. Focus on discussing the past.

D. Clearly identify the problem